Author: fmctrainingblog

Everything You Need To Know About Apple Service Fundamentals

Apple Service Fundamentals is a course for a period of three days which teaches the participants the skills which they need to handle the face to face interactions with customers involving all the Apple devices. There are various hands-on exercises and interactive discussions which guide the participants through the methods to teach customer interaction. It also teaches the safety precautions which are required and the basic troubleshooting skills. The knowledge of the participants is tested through role-playing and real-world circumstances. The training for Apple Service Fundamentals is available at fmctraining.com for people who work or wish to work at the service facilities authorized by Apple. And anyone can attend this course of three days who wish to be certified in order to repair and troubleshoot macOS and iOS devices.

What You Will Learn From This Course?

• It helps to validate and identify customer engagement skills which include setting expectations, empathy, positioning of services on refusal and resolution of conflict.

• Apple Service Fundamentalsis a course which helps the participants to position an upgrade, a repair or attachment. These skills help to ensure that the issues of the customers are effectively resolved.

• This course also helps to plan and strategize for setting up resolution expectations which are realistic.

• Carefully examining customer statements which might indicate issues of any type.
• You will also learn to determine the level of coverage by finding the serial numbers on any all Apple devices.

• You will also learn the importance of troubleshooting which you can describe to your customers and the business.

• Through this course, you will also learn about the tools which you can use for troubleshooting.

Apple Service Fundamentalsis a course which will teach you to manage customer expectations and includes lessons on ESD precautions, troubleshooting, customer interactions and macOS and iOS fundamentals.

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How One Can Benefit From Apple Technician Courses

Apple technician courses help in training a person and thereby making them an Apple certified expert. The training is given by the Apple technicians themselves. Apple Technician Courses provides a person with beneficial background knowledge as well as hands-on exposure to support as well as troubleshoot the products of Apple. This training also helps a person to prepare for the exams of Apple Certifications. The advantage of getting pass through the exam is that one will have a benefit in the professional world. This is one of the most trending jobs in the professional world of software technology.

The course offers three different types of training, from which one can choose from:

Apple Service Fundamentals:

The course duration of the training is for three days. In this course, a person is taught the skills of how to handle the in face customer interactions which are involved in the dealing of Apple devices. After a person has successfully completed the course they become eligible for the other two certifications provided by Apple. The benefits of doing the course are that a person is able to deal with the customer more efficiently, find out and hence troubleshoot the problem. They also learn the client engagement skills like conflict resolution, empathy and setting the expectation.

Apple Certified Mac Technician:

The course duration of this training is of 4 days which trains the trainee to troubleshoot and thereby repair the computers running on Mac operating system. The training makes the participants familiar with different types of problems which may occur in the Mac computers by giving them live projects. The benefit of undergoing this training is that they become an expert in handling Mac related problems, troubleshooting them and hence find a solution to repair.

Apple Certified iOS Technician:

Apple certified iOS technician training certifies a person to repair different devices of iPhones and iPads in an Apple authorized service centers. Intuitive exchanges and hands-on activities control members through the setup, route, includes, and related administrations of iOS gadgets. Members additionally figure out how to look after, investigate, and fix iOS gadgets. The benefit of undergoing this training is that a person will become an expert in handling and repairing iOS devices. They can make a handful amount of money after entering the professional world.